Miller Hats Customer Service
Miller Hats Return Policy
Returns and Exchanges
A return policy is included in each box
If you receive a package that was damaged
during shipment, please contact Miller Hats. We will file a claim with
the shipper and instruct you on how to proceed with the return.
Please conctact us to receive an
"authorization number" prior to returning your package. The
authorization number must be clearly written on the outside of the
shipping box. The authorization number will allow us to identify your
package. You will be asked for this number when inquiring on your
return/exchange. Items received by Miller Hats without the
authorization number on the package may be delayed.
Return unworn merchandise in its original condition within 30 days of its receipt for an exchange or for a store credit slip that can be used towards a future purchase. No refunds are issued. We will email an invoice for the reshipping fee for exchanges to the email address on file once we receive the merchandise.
During the Christmas Season the
return/exchange deadline is extended until January 31st.
Miller Hats makes every effort to process
exchanges in a timely manner. You can expect your exchange to be
returned within four weeks from the time you mail your return back to
Miller Hats. During the Christmas Season (December & January), the
returns/exchanges may take longer to process and return due to the
holiday rush and restocking of items.
Return shipping charges are not
refundable unless the return/exchange is the result of our error.
Please return your hat or cap, in the
original packaging along with its packaging materials. We recommend
that you use FedEx, UPS, or Insured Parcel Post from USPS. Ship via
ground method and insure your package.
Include a note inside the package with
your name, phone number, and instructions for your return/exchange
(Style number & Name, hat size, color, brim size, etc?) If your
exchange is needed back by a certain date, please indicate this in your
note since expedited shipping method may be needed to get your hat or
cap on time.
Ship the package to: Miller hats
Special orders are final sales.
Miller Hats has been in the hat business for over 30 years, are family owned and operated,
and committed to providing our customers with quality hats and unsurpassed service. Miller Hats sells only those hats that meet our superior standards; and will therefore provide you, the customer, with years of wearing pleasure. We stock an abundant selection of all your favorite Cowboy Hats, Fedora Hats, Safari Outback Hats, Western and Military and Cavalry Hats and Caps, Fur and Leather Hats,
Derby , Top Hats, Skimmer Hats. Miller Hats offers an extensive selection of Cowboy Hats, whether your first choice is an Old West, Gambler or Outback Western Hat. Order online, by telephone or mail.